Introduction:
Welcome to Al-Khaleej’s training and education company Privacy Policy. Your privacy matters to us, and we are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website. It also outlines your rights and how we provide legal protection for you.
By using our services, you agree to the collection and use of your information as described in this policy.
Definitions:
Legitimate Interest:
This refers to interests related to our business and its management, which enable us to provide the best services and the most secure experiences for you. We ensure to consider any potential impact on you (whether positive or negative), achieve the necessary balance, and respect your rights before processing your personal data to achieve our legitimate interests. We do not use your personal data in activities where we would have to disregard our interests due to their impact on you, unless we receive your consent or have a legal obligation, or the law permits us to do so.
Contractual Performance:
This means processing your data if it is necessary to fulfill a contract you are a party to or to take steps at your request before entering that contract.
Legal Compliance:
This refers to processing your personal data when it is necessary to comply with a legal obligation to which we are subject.
Intra-Enterprise Third Parties:
These are other companies within AlKhaleej who act as joint controllers or data processors. These companies are based in Saudi Arabia and provide IT services, systems management, and reporting services.
Outside -Enterprise Third Parties:
These are service providers working in data processing at AlKhaleej, providing IT services and systems management.
Specialized Advisory Entities:
These are individuals working as data processors or joint controllers, including lawyers, bankers, auditors, and insurance specialists, offering advisory, banking, legal, insurance, and accounting services.
Governmental and Other Interests and Institutions:
These are individuals working as data processors or joint controllers in Saudi Arabia who request reports about processing activities under specific circumstances or conditions.
Purpose of This Privacy Policy:
This Privacy Policy aims to explain how AlKhaleej collects and processes the personal data you provide through our website. This includes any information submitted when making inquiries, suggestions, investment requests, or complaints, in compliance with the Personal Data Protection System issued on (07/05/2025 AD).
We encourage you to review this Privacy Policy along with our terms and conditions whenever we collect or process your personal data. This ensures you understand how your information is handled and the methods used. Please note that this Privacy Policy complements other notices and policies and is not intended to replace or invalidate them.
Data Collector:
AlKhaleej is the entity responsible for your personal data (referred to in this document as ” AlKhaleej ” or “we” in this Privacy Policy). AlKhaleej is also the supervisory authority responsible for this website.
The Data We Collect About You:
The term “data” or “personal information” refers to is any data that may lead to identifying an individual “you”, We collect, use, store, and share various types of personal data, including:
* Identity Information: First name, middle name, last name, username, date of birth, gender, and similar identifiers.
* Contact Information: Email address and phone number.
* Location Data: Details about your geographical location.
* Technical Information: IP address, login details, browser type and version, time zone, and other technical data about the devices you use to access the website.
* Usage Data: Information about how you interact with our website and services.
Additionally, we collect and use aggregated data, such as statistical and demographic information, for various purposes. Although aggregated data may originate from your personal data, it is not considered personal data under the law as it does not directly or indirectly identify you. If aggregated data is combined with personal data in a way that can identify you, we treat it as personal data under this Privacy Policy.
We do not collect some types of personal data, such as information about race, ethnicity, religious or philosophical beliefs, or political opinions.
How We Collect Your Personal Data:
We use various methods to collect data from or about you including:
* Direct Interactions: Data you provide by filling out forms, sending emails, contacting us via phone or other means. This includes your interactions with AlKhaleej services, your usage of them, or your contact with our customer support.
* Automated Technologies: Information collected automatically through cookies, IP tracking, and other technologies when you use our website.
Failure to Provide Personal Data:
If we are required by law or the terms of a contract with you to collect personal data, and you do not provide it when requested, we may be unable to fulfill the contract, whether it is in effect or under negotiation (e.g., delivering services to you). In such instances, we may need to discontinue the service we provide to you. However, we will notify you if the cancellation is directly related to this issue. Additionally, it is your responsibility to keep us informed of any updates to your personal data.
How We Use Your Personal Data:
We will use your personal data only where permitted by law. Generally, we may use your personal information for the following purposes:
* To provide AlKhaleej services and customer support.
* To resolve disputes, collect payments, and fees.
* To verify the accuracy of your information and authenticate it.
* To detect, investigate, and prevent prohibited or illegal activities, such as fraud.
* To communicate with you about our services and provide information about services that may interest you.
* To contact you via phone, text messages (SMS), or email.
* To notify you of changes to our terms.
* To conduct statistical, demographic, and marketing analytics for users of AlKhaleej services.
* To carry out any other legitimate business activities not prohibited by law, where necessary to fulfill our legitimate interests, provided these do not override or conflict with your fundamental interests and rights. This may include activities such as complying with internal regulatory requirements.
In general, we do not rely on your consent as a legal basis for processing your personal data, except for direct marketing communications sent by third parties via your email or text messages. You may withdraw your consent for these marketing activities at any time by contacting us.
What We Do If Information Is Incorrect:
We review the information you provide to identify any errors or deficiencies. You have the right to request the following:
* Correction of Inaccurate Data: You can ask us to correct any personal data about you that you believe is inaccurate. This includes providing or completing any missing information, referred to as the right to rectification.
If you choose not to exercise your right to rectification, we may still take steps to review and correct the information if necessary.
Sharing Your Information
We process your personal data as it is necessary for the performance of our agreement with you or to take steps at your request before entering into the agreement.
In this context, we may share or transfer your personal data with the following entities:
* Independent third parties (data processors): Appointed to assist us in providing services, subject to your consent.
* Specialized consultants: Including lawyers, accountants, and IT specialists when required for advice or support.
* Data storage providers: Ensuring secure storage of your data.
* Subsidiaries and related companies: To enhance service delivery.
* Partners, suppliers, and service providers: Assisting in business operations such as marketing, customer service, and technology services.
* Sales representatives: Helping address complaints or improve service quality.
* Companies involved in mergers, acquisitions, or investments with us.
* Government agencies or officials: When required by law, legal processes, or to prevent harm, financial loss, or illegal activity.
* Other third parties: Intermediaries whose identities will be disclosed to you, when possible, prior to engaging with them.
In this regard, we use your personal data for the following purposes:
* To provide recommendations regarding services offered to you.
* To provide services to you within the scope of our services or as agreed with you from time to time.
* To address complaints or feedback from you.
* For any other purpose for which you provide us with your personal data.
AlKhaleej may request your consent to use or disclose your personal information if it needs to use your information for a purpose unrelated to the one for which it was collected. If you do not agree to AlKhaleej collecting, using, or disclosing your personal information for such other purposes, it may affect AlKhaleej ability to provide and improve its services to you.
Legitimate Interests:
We also process your personal data when necessary for our legitimate interests or, in some cases, the legitimate interests of others. Specifically, we use personal data for the following purposes:
* Business Management and Organization: Including activities such as archival and statistical analysis to enhance operations.
* Legal Advice and Support: To seek guidance on our rights and obligations, such as obtaining opinions from legal counsel. In this regard, in this context, we may share your personal data with:
* Legal advisors or agents when necessary to obtain their advice or support.
* Third parties and their legal advisors if these third parties have ownership of or are considered to have a stake in our business.
Legal Obligations:
We also process your personal data to comply with legal obligations that we are required to meet. In this context, we use your personal data for the following purposes:
* Compliance with Regulatory and Legal Requirements: Ensuring adherence to applicable laws and regulations.
* Responding to Tax Authorities, Courts, or Official Entities: As required by law.
To achieve this, we may share your personal data with:
* Legal advisors: To obtain their guidance or support when necessary.
* Financial regulators: When such disclosure is part of their supervisory responsibilities.
* Third parties assisting in identity verification processes.
Regulatory authorities or law enforcement agencies: As mandated by legal obligations.
Marketing:
We may send you marketing messages about our services that we believe could be of interest to you. These messages may include notifications, offers, or updates related to your interests or activities. We may communicate with you through various channels, including regular mail, phone, email, or other digital platforms.
Short Message Terms and Conditions:
By providing your mobile phone number, you consent to receive a message from AlKhaleej regarding its services. Message frequency may vary. You can contact us at any time to opt out of this.
Cookies:
We use cookies and track IP addresses on our websites to enhance our services and improve your user experience. When you access our websites or use AlKhaleej services, small data files, such as cookies or pixel tags, may be placed on your computer or device. These files, collectively referred to as “cookies,” may also include other forms of local storage provided by your browser or associated applications.
Most web browsers accept cookies by default. You can refer to your browser’s “Help” section for specific guidance on managing cookies. You are free to disable or refuse cookies through your browser or browser extension settings, except for cookies necessary to prevent fraud or ensure the security of websites we control. Please note that disabling cookies may impact on your ability to use certain features of our websites effectively.
Change in Purpose:
We use your personal data only for the purposes for which it was originally collected, unless it becomes necessary to use it for a different purpose that is compatible with the original one. If you would like to understand how the new purpose aligns with the original, please feel free to contact us.
If we intend to use your personal data for a purpose that is unrelated to the original one, we will inform you and explain the legal basis permitting such use. Please note that in certain situations, we may process your personal data without your knowledge or consent if required by law.
Privacy Policy Changes:
AlKhaleej reserves the right to modify these terms of use at any time. Any changes will take effect immediately upon the publication of the updated terms on the website. It is your responsibility to regularly review the website for any updates to the terms of use.
Data Disclosure:
We are dedicated to protecting your personal data and will not allow third-party service providers to use it for their own purposes. Service providers are only authorized to process your personal data for specific purposes and in accordance with our instructions.
Safeguarding Your Data:
* We have implemented appropriate security measures to prevent the loss, unauthorized access, alteration, disclosure, or misuse of your personal data. Only authorized personnel or agents who require access for business purposes are permitted to view the data, and they are bound by confidentiality obligations.
* We have established procedures to handle potential data security breaches. If necessary, we will notify you and any relevant supervisory authority within the timeframe set by data breach notification laws.
* We continuously review our security procedures to incorporate new technologies and updated methods to ensure the ongoing protection of your data.
* Access to personal data is restricted to individuals who need it for their job responsibilities.
Data Retention:
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, regulatory, tax, accounting, or reporting obligations. In cases of complaints or potential legal actions related to our relationship with you, we may retain your data for a longer period.
When determining the appropriate retention period, we consider factors such as the nature, sensitivity, and volume of the personal data, the potential risks of unauthorized access or disclosure, the purposes for which the data was processed, and whether these purposes can be achieved through other means.
Once your personal data is no longer needed, we will delete it in accordance with Article 18 of the Personal Data Protection Regulation.
What We May Need from You:
To verify your identity and confirm your right to access your personal data (or exercise any other rights), we may ask for specific information. This is a security measure to ensure that your personal data is not disclosed to unauthorized individuals. Additionally, we may contact you to request further details to process your request efficiently.
Response Time:
We aim to respond to all legitimate requests within 30 days. If the response requires disproportionate effort or if multiple requests are made, the timeframe may be extended by an additional 30 days. In such cases, we will inform you and provide updates on the progress of your request.
Legal Rights:
Under the provisions of the Personal Data Protection Law, you have the following rights:
* Request access to your personal data: This is known as the “right to access,” which allows you to obtain a copy of your personal data and verify its lawful processing.
* Request correction of your personal data: This gives you the right to correct any incomplete or inaccurate data we hold about you. However, we may need to verify the accuracy of the new data you provide.
* Request deletion of your personal data: Known as the “right to be forgotten,” you can ask us to delete or remove your personal data when there is no valid reason to continue processing it. You also have the right to request deletion if we process your data unlawfully or if we are required to do so by law. Please note that in some cases, we may not be able to comply with your request for deletion due to legal reasons, which we will notify you of.
* Object to processing of your personal data: If we rely on legitimate interest for processing, you have the right to object if you believe it impacts your fundamental rights and freedoms. You also have the right to object if we process your data for direct marketing purposes. In certain cases, our legal or regulatory obligations may override your objection.
* Request restriction of processing: You can request that we temporarily stop processing your personal data in the following circumstances:
* To verify the accuracy of the data.
* If our use of the data is unlawful, but you prefer it not to be erased.
* If you object to our use of the data, we need to determine whether we have legitimate grounds to continue processing it.
* Request data transfer to you or a third party: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another party. This right applies only to data you’ve provided based on your consent or to fulfill a contract with you.
* Withdraw consent at any time: If we rely on your consent to process your data, you have the right to withdraw it at any time. However, withdrawing consent will not affect the lawfulness of processing prior to withdrawal. If you withdraw your consent, we may not be able to provide certain services, and we will inform you of this.
* No fee for accessing your personal data: You are not required to pay for accessing your data or exercising any other rights. However, if your request is deemed unfounded, excessive, or repetitive, we may refuse to comply with it, subject to certain conditions.
How do we handle the “right to be forgotten”?
You have the right to request the deletion of the personal data we hold about you in certain situations. For instance, if the data is no longer required for legal purposes or if it is no longer necessary for us to retain it. This right is commonly referred to as the “right to be forgotten.” If you request the deletion of your data, we will generally erase it if the data is no longer identifiable, publicly available, or needed for our purposes.
If you have any questions or suggestions regarding our privacy and usage policy, please feel free to contact us via email at DPO@alkhaleej.com.sa
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